INFORMATION FOR PATIENTS
WHAT YOU CAN EXPECT AT YOUR PHYSIOTHERAPY APPOINTMENT
During your first physiotherapy appointment, your physiotherapist will guide you through an assessment and treatment of your problem. They will explain the nature of the assessments and treatments performed, and will discuss your treatment plan with you. Your physiotherapist is happy to answer any questions you might have and will assist you on the path to optimal recovery. Your physiotherapist will work in partnership with you to help you achieve your goals, and will liaise with your physician and other professionals if necessary.
WHAT TO BRING TO YOUR APPOINTMENT
You should wear comfortable clothes and footwear, as you will be changing positions during the assessment. You should bring photo ID, and the details of your private health fund if you would like to make a claim following your appointment. If you have a referral letter from your physician, you should bring that too, but it is not essential. Additionally, if you have any documents from specialists such as X-RAY or ultrasound reports, medication information or post-surgical orders, you should bring those to your appointment.
DO YOU NEED REFERRALS?
You do not need a referral for an appointment with us. Physiotherapists are your GP's most recommended health practitioner; they are skilled clinicians trained to assess and treat a wide variety of problems, and will be happy to see you regardless of the nature of that problem or its recency.
APPOINTMENT TIMES AND AVAILABILITY
Currently, appointment times are available from 8AM to 10PM every day of the week. To make appointments, please call the clinic, send an email, or book online at the bottom of this page. An appointment usually takes 30 minutes for the treatment of one problem, and complex problems may take more time. Please let us know if this is the case, and we will accommodate you in the one session, or schedule subsequent appointments to fully address your concerns.
ATTENDANCE POLICY
Once an appointment has been made, it is your responsibility to present at that time on the scheduled date. Failure to attend a scheduled appointment without cancelling or rescheduling with at least 24-hours notice will incur a cancellation fee.
CANCELLATION POLICY
We request at least 24 hours notice for cancellation of appointments. Failure to cancel your appointment with 24-hours notice will incur a cancellation fee.
HICAPS
Private health care rebate is available for clients with relevant extras cover with our Hicaps facility on the day of consultation.
PAYMENT OPTIONS
Cash, EFTPOS and credit card facilities are available.
PARKING
Wheelchair and disability-accessible parking, with ramps and hand-rails is available on the clinic grounds. Additional parking space is available across Darebin Road and along Arthur Street.
DOCUMENTS
Atlas Physio is committed to environmental sustainability. However, we do use paper documents in clinic. Every client is also given a copy of our consent and privacy policy as part of their treatment, which they are required to sign. These documents may be viewed below - consider printing them out and completing them before your first appointment so that your session may proceed smoothly.
Finally, Atlas Physio offers a feedback and suggestions form for clients to offer their perspective on their appointments. Atlas Physio is committed to ongoing improvement of our service delivery, and we welcome any compliments, comments, or criticisms that our clients present.
Your clinician will be happy to answer any questions you may have on the day of the appointment, or you may ask a question via our contact page.